Before initiating an exchange, please ensure you have read and understood our Exchange Policy.
You may choose from two exchange options:
Option 1: Walk-in Exchange
Visit our showroom and present your order number.
Please bring along the completed exchange form.
Option 2: Exchange by Post
-
Mailing fees are not reimbursed.
-
Customers are strongly advised to use traceable postage or courier services (e.g., SmartPac or Registered Mail).
-
Asencio is not liable for parcels lost in transit when returned to us.
-
Include the duly completed exchange form inside your return parcel.
Once we receive and inspect the returned items, we will process the exchange and arrange for the replacement items to be couriered back to you.
