1.What are the payment methods accepted?
For online purchase: We accept Credit/Debit cards.
For in-store purchase: We accept Cash, NETS, PayNow and PayLah!.
We do not accept CDA for payment.
2. What are the delivery charges for ordering uniforms/textbooks*?
For MyFirstSkool (MFS): Free delivery if your bill is above $80.00. A $5.00 delivery charge will be applicable if your order is below $80.00.
For MY World Pre-school, Primary & Secondary School uniforms: A flat rate delivery charge of $6.00 is applicable regardless of the amount spent.
*Sale of textbooks via our website is only open during the year-end (November-December), flat rate delivery charge of $10.00 is applicable regardless of amount spent.
3. I am a few dollars or cents away from meeting the minimum spending for free delivery. Can you waive the delivery fees please?
We apologize that we are unable to do so as the delivery fee goes directly to logistic partners that we partner with to fulfil your order delivery. If you do not wish to pay for delivery fee as your order is below the minimum spending amount, you may consider walk-in purchase at our showroom during our operating hours.
4. I have made payment and the bank has sent me email/SMS saying that the transaction went through successfully. However, I am unable to see the transaction being reflected in my Asencio account history. What do I do?
Please allow our system some time to reflect the payment status. Most transactions will be reflected in your account within several hours after you have successfully made the payment and in some cases, it may take up to 2 working days. If you still do not see the order in your Asencio account history after 2 working days, please drop us an email with proof of transaction that the payment was successfully made and we will check for you.
5. Can I cancel/amend my order after making payment?
No order cancellations, refunds nor amendments allowed.