FAQ

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FAQ2021-10-19T10:50:21+08:00
What are the payment methods accepted?2021-10-17T17:25:20+08:00
  • For online purchase: We accept credit/debit cards.
  • For in-store purchase: We accept cash, credit/debit cards, PayNow and PayLah.

Note: We DO NOT accept Baby Bonus (CDA) for payment.

What is the delivery charge like?2021-10-17T17:26:08+08:00
  • For My First Skool (MFS): Orders above $80.00 are entitled to free delivery, whereas a $5.00 delivery fee per order applies for orders below $80.00.
  • For MY World Preschool, Primary Schools and Secondary Schools uniforms: A flat rate delivery fee of $6.00 per order applies, regardless of amount spent.
  • For primary and secondary school textbooks*: a flat rate delivery fee of $10.00 per order applies, regardless of amount spent.

* Online ordering of textbooks for self-collection in school/home delivery is only available during the annual year-end mass sales period (November-December).

Note: For orders that contain both school uniforms and textbooks, it will be regarded as a textbook order and thus, the delivery fee will be $10.00 per order regardless of amount spent.

I am a few dollars/cents away from meeting the minimum spending for free delivery. Can you please waive the delivery fee?2021-10-17T17:26:38+08:00

We apologize that we are unable to do so as the delivery fee goes directly to logistic partners that we partner with to fulfil your order delivery. If you do not wish to pay for delivery fee as your order is below the minimum spending amount, you may consider walk-in purchase at our showroom during our operating hours.

Can I cancel/amend my order after making payment?2021-12-03T17:46:43+08:00

No order cancellations, refunds or amendments are allowed. The only exception where refunds are allowed (without incurring an administrative fee and bank charges) is if the item(s)/size(s) that the customer has ordered is out-of-stock.

In the event that the customer insists on cancellation of item(s) in their order/full cancellation of the entire order, an administrative fee of SGD5.00 and bank charges apply.

What unit of measurement is used for the measurement of your products?2021-10-17T17:27:38+08:00

All our products are measured in inches. 1 inch is approximately 2.54cm.

Where can I view the size chart?2021-10-17T17:28:53+08:00
  • An account is needed before you can view the size chart and purchase the required items.
  • For My First Skool/MY World Preschool: Size chart is found at the bottom of each item’s page.
  • For Primary/Secondary School: Please use this size selection page as a guide on how to measure and determine your child’s uniform size.
My child is n CM tall/weighs n KG/is n years old, what size is recommended for him/her?2021-10-17T17:29:42+08:00
  • As people come in different shapes and sizes at different age, it is not possible to recommend sizes based on height/weight/age. You may use this size selection page as a guide on how to measure and determine your child’s uniform size.
  • Alternatively, you may bring your child, or a set of home clothes that they are wearing comfortably, to our showroom to try on or compare against the samples on display.
How should I measure my child to purchase their uniform?2021-10-17T17:30:54+08:00

For My First Skool/MY World Preschool:

  • Unisex T-shirt: measure chest circumference
  • Female Culottes/Boy Shorts/Unisex Shorts/Long Pants: measure waist circumference
  • Cardigan (My First Skool only): measure shoulder-to-shoulder

For Primary/Secondary School:

Which courier companies are you using?2021-10-17T17:31:26+08:00

We have partnered with Aramex and Ninja Van to fulfil customers’ orders.

Do you provide deliveries to schools/childcare centres?2021-10-17T17:31:54+08:00

No, we are unable to provide deliveries to schools nor childcare centers. In the event that a school/childcare centre’s address is provided as the delivery address, we will attempt to contact the customer via phone call and email address to request for a valid residential/office address. If there is no response from the customer after 3 working days, the order will be cancelled and fully refunded.

Can I place an order and opt for self-collection in your showroom because I need it urgently?2021-10-17T17:32:32+08:00