We apologize that we are unable to do so as the delivery fee goes directly to logistic partners that we partner with to fulfil your order delivery. If you do not wish to pay for delivery fee as your order is below the minimum spending amount, you may consider walk-in purchase at our showroom during our operating hours.
Can I cancel/amend my order after making payment?gregdo2021-12-03T17:46:43+08:00
No order cancellations, refunds or amendments are allowed. The only exception where refunds are allowed (without incurring an administrative fee and bank charges) is if the item(s)/size(s) that the customer has ordered is out-of-stock.
In the event that the customer insists on cancellation of item(s) in their order/full cancellation of the entire order, an administrative fee of SGD5.00 and bank charges apply.
What unit of measurement is used for the measurement of your products?gregdo2021-10-17T17:27:38+08:00
As people come in different shapes and sizes at different age, it is not possible to recommend sizes based on height/weight/age. You may use this size selection page as a guide on how to measure and determine your child’s uniform size.
Alternatively, you may bring your child, or a set of home clothes that they are wearing comfortably, to our showroom to try on or compare against the samples on display.
How should I measure my child to purchase their uniform?gregdo2021-10-17T17:30:54+08:00
No, we are unable to provide deliveries to schools nor childcare centers. In the event that a school/childcare centre’s address is provided as the delivery address, we will attempt to contact the customer via phone call and email address to request for a valid residential/office address. If there is no response from the customer after 3 working days, the order will be cancelled and fully refunded.
Can I place an order and opt for self-collection in your showroom because I need it urgently?gregdo2021-10-17T17:32:32+08:00
All orders placed online will be processed for home delivery only, strictly no self-collection* option for orders placed online. If you urgently need the uniforms, please walk-in to our showroom to purchase directly. You may use the live chat on our website, drop us a text message or call our office hotline to check on stock availability before making your way down.
*Self-collection option is only available for Primary and Secondary Schools uniform + textbook during the annual year-end mass sales period (November-December). You are required to strictly follow the allocated date and time slot to collect your items in your child’s school.
How long does it take for my order to reach me?gregdo2021-10-17T17:33:06+08:00
During the non-peak period, most of our customers receive their orders within 7 working days upon successful payment (excluding weekends and public holidays), unless otherwise stated on our website’s home page.
During the year-end peak period (annual year-end mass sales period from November-December), orders may take 10-14 working days to reach you(excluding weekends and public holidays), unless otherwise stated on our website’s home page.
I just realized my phone number/delivery address was entered incorrectly. What should I do?gregdo2021-10-17T17:34:06+08:00
Please inform us immediately via phone call or text message with your order number and the correct details. We will amend the details if your order has not been processed for packing and dispatching.
If your order has already been dispatched, we will do our best to contact our courier partner to amend the necessary details. They may also contact you at your mobile number to verify your delivery details before they attempt delivery.
Should the parcel be returned to us as a result of incorrect information provided by you, we will NOT refund the delivery fee. Redelivery fee will be applicable at $6.00 per delivery.
Can I choose my preferred delivery date and time?gregdo2021-10-17T17:34:47+08:00
Our courier partner will contact you the day before/on the day of delivery. If there is no one home to accept the parcel, you may liaise with them to reschedule delivery to your preferred date, or you can instruct them to leave the parcel at your gate/in the riser/in your shoe cabinet at your own risk.
My child will be starting school soon, could you please expedite the delivery?gregdo2021-10-17T17:36:21+08:00
We are unable to expedite delivery for any order as orders are dispatched in sequential order. If you need the uniforms urgently, we strongly recommend you to walk-in to our showroom during our operating hours to purchase them on the spot.
I just placed an order and realized that I’ve forgotten to add in item(s)/selected the wrong item(s)/size(s), can you help me to add on item(s)/change the size(s) before you dispatch my order?gregdo2021-10-17T17:36:57+08:00
We are unable to make any changes to the order once the payment has been confirmed. This is to ensure that orders can be packed accurately and dispatched immediately. Kindly review your order before making payment.
How can I know if my child’s school uniform is available for online purchase?gregdo2021-10-17T17:37:30+08:00
By walking into our showroom – Please quote your order number and bring along the exchange form. Please download the form here.
By post – mailing fee will NOT be reimbursed. Customers are strongly encouraged to use traceable postage/courier services (e.g. SmartPac/Registered Mail). Asencio will not be responsible for lost parcels should customer opt for Normal Mail i.e. no tracking details available. Please also include the duly completed exchange form in your parcel to be sent back to us for exchange. Upon receiving the items to be exchanged, Asencio will process the exchange within 2 working days and courier the items back to customers.
The uniforms I have ordered do not fit my child. What should I do?gregdo2021-10-17T17:41:19+08:00
For defective/wrong items received: Please drop us an email with your order details* and photo(s) of the defects, we will provide a Smartpac envelope for you to return the defective/wrong item(s) to us. Mailing fee will be borne by Asencio.
For missing items: Please drop us an email with your order details* and the item(s) that you did not receive. We will arrange to send out the missing item(s) at our soonest.
*Order details refer to your order number, item(s) + quantity + size(s) you have ordered
Why are the uniforms discolored/moldy after washing? Can I exchange?gregdo2021-10-17T17:44:09+08:00