1. ACCOUNT REGISTRATION

    To place an Order, you must register with us by creating an Account on the Platform. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Platform. You shall not misuse the Platform by creating multiple user accounts.

  2. ORDER ACCEPTANCE POLICY

    To submit an Order, you will be required to follow the online shopping process on the Platform. Please review and confirm your Order before making payment. Order will not be confirmed until payment go through validation checks and authorisation by banks. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery. After this, you will receive an Order Confirmation Email (double check your spam/junk mail folder) which will act as an acknowledgement of your Order. There is strictly no cancellation or amendment of orders.

  3. RETURN POLICY

    Once our products are sold, they are considered non-returnable. The only exceptions are:

    • If the item you receive is FAULTY i.e. manufacturer’s defect, please drop us an email and provide your Invoice number, your name, details of the Product and the reason for return with photo image attached, and whether you require a refund or a replacement. We will reply and advise you on the status of your request as soon as practicable. Items should be returned in original condition & packaging, unstained and unwashed.
    • If the item you receive is INCORRECT due to our packing error, please drop us an email and provide your Invoice number, your name and details of the Product. We will ship the correct item to you with a reply-paid envelope which you can drop at any SingPost mailbox.
  4. EXCHANGE POLICY FOR UNIFORM ITEMS ONLY

    Exchange due to cannot-fit reasons are allowed within 7 calendar days from receiving your order. Items should be in original condition & packaging, unstained and unwashed. No replacement will be made for defects caused by rough handling or normal wear and tear. Exchanges can only be done once per invoice. Asencio Pte Ltd reserve the rights to reject returns that do not comply. Please drop us an email and provide your Invoice number, your name and details of the Exchange before you send out your parcel by registered mail.

  5. PRICING POLICY

    Whilst we make best efforts to ensure that all details, descriptions and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled and you will receive a full refund.

    Where applicable, prices are inclusive of GST and are in Singapore Dollars. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Grand Total’.

    We are under no obligation to fulfil your Order if the price listed on the Platform is incorrect (even after your Order has been acknowledged by us).

    Asencio Pte Ltd reserves the right to make changes to any published price of any product or item from time to time.

  6. DELIVERY

    We aim to deliver the Product to you at the place of delivery (residential address preferred) requested by you in your Order and the delivery time within 5 to 7 business days at the time of your successful order checkout. You will receive two notification emails – Shipping in Progress and Invoice (double check your spam/junk mail folder). Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within 3 delivery attempts to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) charge you for any fee and other costs reasonably incurred by us.

  7. PRIVACY POLICY

    ASENCIO PTE LTD takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

    Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

    During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, network and device data (including your IP address and device or advertising identifiers), your shopping or browsing behaviours, and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us.

    If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

    By (1) clicking “Yes” on our Policy pop-up or any web form referring to this Policy on any of our online platforms, (2) submitting your Personal Data to us when signing up for an account on the Website, (3) browsing our Website, or (4) ordering any of our products and services, you are agreeing to the terms of this Policy.

    We usually do not collect your credit card details, whether to process your payment or for customer service purposes. Your credit card details are collected, processed and stored directly by our third-party payment processors pursuant to their terms of use and privacy policies. None of your credit card details are stored with us.

    Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

    We may use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

    • register and maintain your user account
    • process your order for our products or services, process or collect your payment for the order;
    • deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
    • communicate with you in relation to your queries, requests and feedback

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You may reject cookies through the settings on your browser. Note that this may result in the loss of Website functionality, restrict your use of the Website, or delay or affect the way in which the Website operates.

    This Policy and your use of this Website shall be governed in all respects by the laws of Singapore.

    As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, ASENCIO may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.