- MY ACCOUNT
- PAYMENT/DELIVERY CHARGES
- UNIFORM - RELATED
- DELIVERY-RELATED
- ORDER-RELATED
- EXCHANGE/MISSING ITEMS
Most of our customers receive their orders within 7 working days upon successful payment (excluding weekends and public holidays), unless otherwise stated on our website’s home page.
However, during peak season (October to January), orders may take up to 12 working days upon successful payment (excluding weekends and public holidays) to reach you, unless otherwise stated on our website’s home page.
You need to register an account with us first before you can view and purchase the required items.
After registering an account with us, please update your profile > Account Holder Info, with your child’s details first. When you’re done, click Submit to save your child’s details.
After which, click on Online Purchase to view and purchase the items related to your child’s school.
The uniforms can become discolored/moldy if they are washed or treated improperly. Users should follow the washing instructions label on the t-shirt.
The uniforms should be:
✓ washed with similar colors and turned inside-out,
✓ machine wash cold,
✓ tumble dry at low heat,
✓ ironed inside-out,
✓ fully dry before keeping into your cupboard.
Please do not:
✘ soak the uniforms,
✘ use bleach nor fabric softeners,
✘ pile clothes while damp.
We do not provide exchanges for uniforms caused by rough-handling or normal wear and tear.
For defective/wrong items received: Please drop us an email with your order details* and photo(s) of the defects, we will provide a Smartpac envelope for you to return the defective/wrong item(s) to us. Mailing fee will be borne by Asencio.
For missing items: Please drop us an email with your order details* and the item(s) that you did not receive. We will arrange to send out the missing item(s) at our soonest.
Email address as following:
MY First Skool: myfirstskool@asencio.com.sg
MY World: myworld@asencio.com.sg
Primary & Secondary Uniform: uniforms@asencio.com.sg
Order details refer to your order number, item(s) + quantity + size(s) you have ordered
Please refer to point 1 for our exchange policy, and point 2 on how you can exchange the items.
Option 1:
By walking into our showroom – Please quote your order number and bring along the exchange form. Please download the form here.
Option 2:
By post – mailing fee will NOT be reimbursed. Customers are strongly encouraged to use traceable postage/courier services (e.g. SmartPac/Registered Mail). Asencio will not be responsible for lost parcels should customer opt for Normal Mail i.e. no tracking details available. Please also include the duly completed exchange form in your parcel to be sent back to us for exchange. Upon receiving the items to be exchanged, Asencio will process the exchange within 2 working days and courier the items back to customers.
ONLY one-time exchange for SAME ITEM to a different size within 14 calendar days of receiving your order.
NO exchange of mattress cover (MY FIRST SKOOL) to other item(s). eg: Shorts, Culottes, T-Shirt
Uniforms must remain in its original packaging
Uniforms must remain in its original condition i.e. unstained, unaltered and unwashed*
Defect caused by rough handling or normal wear and tear.
* Uniforms would be considered as washed if they were soaked in water even without washing with detergent
Asencio reserved the rights to reject returns that do not comply. NO appeal will be entertained.
We are unable to make any changes to the order once the payment has been confirmed.
This is to ensure that orders can be packed accurately and dispatched immediately. Kindly review your order before making payment.
We are unable to expedite delivery for any order as orders are dispatched in sequential order.
If you need the uniforms urgently, we strongly recommend you to walk-in to our showroom during our operating hours to purchase them on the spot.
Our courier partner will contact you the day before/on the day of delivery. If there is no one home to accept the parcel, you may liaise with them to reschedule delivery to your preferred date, or you can instruct them to leave the parcel at your gate/in the riser/in your shoe cabinet at your own risk.
No selecting of specific time and date. Delivery will be made on weekdays between 9am-6pm. There will be no delivery attempts on weekends and public holidays.
Please inform us immediately via phone call or text us with your order number and the correct details. We will amend the details if your order has not been processed for packing and dispatching.
If your order has already been dispatched, we will do our best to contact our courier partner to amend the necessary details. They may also contact you at your mobile number to verify your delivery details before they attempt delivery.
Should the parcel be returned to us as a result of incorrect information provided by you, we will NOT refund the delivery fee. Redelivery fee will be applicable at $6.48 per delivery.
If you have created an account before and lost your ID or password, use the Forgotten Password feature on the login page.
All orders placed online will be processed for home delivery only, strictly no self-collection* option for orders placed online. If you urgently need the uniforms, please walk-in to our showroom to purchase directly. You may use the live chat on our website, drop us a text message or call our office hotline to check on stock availability before making your way down.
*Self-collection option is only available for Primary and Secondary Schools uniform during the annual year-end mass sales period (November-December). You are required to strictly follow the allocated date and time slot to collect your items in your child’s school.
No, we are unable to provide deliveries to schools nor childcare centers. In the event that a school/childcare centre’s address is provided as the delivery address, we will attempt to contact the customer via phone call and email address to request for a valid residential/office address. If there is no response from the customer after 3 working days, the order will be cancelled and fully refunded.
We have partnered with Aramex to fulfil customers’ orders.
Aramex will message or email on the day of delivery or 1 day before.
Made to order sizes
If there are no ready-made sizes for you to choose, kindly visit our showroom to get your measurement measure or provide us your measurement. Made to order sizes will take 14 working days to produces. Prices may vary and full payment are required.
Name Tag
Name Tag order will take estimate to be between 4 to 6 weeks.
Name Tag will be mail out separately from order.
NO REFUND will be entertained for mis-spelling of name or wrong quantity of sets ordered. Â
- As people come in different shapes and sizes at different age, it is not possible to recommend sizes based on height/weight/age. You may use this size selection page as a guide on how to measure and determine your child’s uniform size.
- Alternatively, you may bring your child, or a set of home clothes that they are wearing comfortably, to our showroom to try on or compare against the samples on display.
An account is needed before you can view the size chart and purchase the required items.
- For My First Skool/MY World Preschool: Size chart is found at the bottom of each item’s page.
- For Primary/Secondary School: Please use this size selection page as a guide on how to measure and determine your child’s uniform size.
All our products are measured in inches. 1 inch is approximately 2.54cm.
No order cancellations, refunds or amendments are allowed upon successful payment.
The only exception where refunds are allowed (without incurring an administrative fee and bank charges) is if the item(s)/size(s) that the customer has ordered is out-of-stock.
In the event that the customer insists on cancellation of item(s) in their order/full cancellation of the entire order, an administrative fee of SGD10.00 and bank charges apply.
We apologize that we are unable to waive off the delivery fee.
As the delivery fee goes directly to logistic partners that we partner with to fulfil your order delivery.
If you do not wish to pay for delivery fee as your order is below the minimum spending amount, you may consider walk-in purchase at our showroom during our operating hours.
- MY FIRST SKOOL: Order above $80.00 are entitled to *free delivery, whereas a $5.00 delivery fee per order applies for orders below $80.00.
- MY World Preschool, Primary Schools and Secondary Schools uniforms: A flat rate delivery fee of $6.48 per order applies, regardless of amount spent.
- Name Tag only (Primary or Secondary School): A flat rate of $2.40 per order applies.
*Free Delivery strictly for uniform order under MY FIRST SKOOL ONLY. Otherwise a flat delivery fee applies.
Online ordering of Primary and Secondary uniform for self-collection in school is only available during the annual year-end mass sales period (November-December).
- For online purchase: We accept credit/debit cards.
- For in-store purchase: We accept cash, credit/debit cards, PayNow and PayLah.
Note: We DO NOT accept Baby Bonus (CDA) for payment.
