All our products are measured in inches.
For reference, 1 inch is approximately 2.54 centimetres (cm).
An account is required to view the size chart and purchase items on our website.
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For My First Skool / MY World Preschool:
The size chart can be found at the bottom of each product page. -
For Primary and Secondary Schools:
Please refer to the Size Selection Guide page for instructions on how to measure and determine the correct uniform size for your child.
We strongly recommend reviewing the size chart carefully before placing an order. For added assurance, you may visit our showroom for an on-site fitting.
As individuals vary in shape and size at different ages, we are unable to recommend sizes based solely on height, weight, or age.
Please refer to our Size Selection Guide for instructions on how to measure and determine the appropriate uniform size for your child.
Alternatively, you may bring your child—or a set of home clothes that fit them comfortably—to our showroom to try on or compare with the sample uniforms on display.
If your required size is not available among our ready-made options, a made-to-order uniform can be arranged.
Please note the following:
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Production time: 14 working days (excluding weekends and public holidays)
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Payment: Full payment is required before production begins
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Pricing: Subject to variation depending on size specifications
To proceed, please provide measurements, or visit our showroom on weekdays from 9:00 AM to 3:00 PM for assistance.
Important: Refunds will not be issued for sizing errors due to inaccurate measurements provided by the customer.
Uniform Exchange Policy
To be eligible for an exchange, the following conditions must be met:
- Original Packaging: Uniforms must be returned in their original packaging.
- Original Condition: Uniforms must be unstained, unaltered, and unwashed.
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Note: Uniforms will be considered “washed” if they have been soaked in water, even without detergent.
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- Exchange Limit: Each order is eligible for one exchange only, for the same item in a different size, and must be within 14 calendar days from the date of receipt.
- Product Exchanges: Exchanges for different products are strictly not permitted.
Failure to meet any of the above criteria will result in the exchange being rejected. No appeals will be entertained.
Before initiating an exchange, please ensure you have read and understood our Exchange Policy.
You may choose from two exchange options:
Option 1: Walk-in Exchange
Visit our showroom and present your order number.
Please bring along the completed exchange form.
Option 2: Exchange by Post
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Mailing fees are not reimbursed.
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Customers are strongly advised to use traceable postage or courier services (e.g., SmartPac or Registered Mail).
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Asencio is not liable for parcels lost in transit when returned to us.
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Include the duly completed exchange form inside your return parcel.
Once we receive and inspect the returned items, we will process the exchange and arrange for the replacement items to be couriered back to you.
If any item(s)are missing from your order, please email us with:
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Your order number
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A detailed list of the missing item(s)
We will arrange to send out the missing item(s) at the earliest opportunity.
Contact emails
- My First Skool: myfirstskool@asencio.com.sg
- MY World Preschool: myworld@asencio.com.sg
- Uniform: uniforms@asencio.com.sg
If you have received a defective or wrong item, please email us with the following details:
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Your order number
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A brief description of the issue
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A clear photo of the item
We will assist with a replacement.
Replacement items will only be dispatched after we receive and inspect the returned items.
Contact emails
- My First Skool: myfirstskool@asencio.com.sg
- MY World Preschool: myworld@asencio.com.sg
- Uniform: uniforms@asencio.com.sg
To prevent discoloration or mold, please follow the washing instructions on the t-shirt label carefully.
✅ Recommended Care
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Wash with similar colors and turn garments inside-out
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Machine wash in cold water
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Tumble dry on low heat
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Iron inside-out if needed
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Ensure garments are completely dry before storing
❌ Avoid the Following
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Do not soak the uniforms
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Do not use bleach or fabric softeners
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Do not pile damp clothes, as this may lead to mold or odor
⚠️ Note: We do not offer exchanges for uniforms damaged due to improper washing, rough handling, or normal wear and tear.
Name tags require an estimated 4 to 6 weeks for production and will be mailed separately from the rest of your order.
Please note that refunds will not be issued for errors caused by:
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Misspelled names
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Incorrect quantities ordered
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Wrong level or colour selection
Customers are fully responsible for verifying all details before finalizing their purchase.
No changes can be made once the order has been processed.
We strongly urge you to double-check all entries carefully before submitting your order.
MY FIRST Skool, MY World Preschool, Primary Schools, and Secondary Schools uniforms:
📦 A flat rate delivery fee of $6.54 per order applies, regardless of the amount spent.
Primary or Secondary School Name Tag orders only:
📮 A postage fee of $2.80 per order applies.
Customers who wish to avoid delivery fees have the following options:
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MY FIRST Skool and MY World Preschool
Customers may walk in to our showroom during regular operating hours to purchase uniforms. -
Primary and Secondary Schools
Uniforms may be purchased:-
At our showroom only during school terms, excluding October to January.
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At the respective school during school terms.
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We regret to inform you that self-collection is not available. All online orders will be processed for home delivery only.
If you require uniforms urgently, please consider the following alternatives:
For My First Skool and MY World Preschool:
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You may visit our showroom during operating hours to purchase uniforms on the spot.
For Primary and Secondary Schools:
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You may also visit our showroom during operating hours for direct purchase.
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Alternatively, uniforms may be purchased directly from the school during regular school terms.
⚠️ Exception:
Self-collection is only available during the annual year-end mass sales period (typically November–December) and applies only to Primary and Secondary School uniforms.
You must strictly follow the allocated date and time slot assigned for collection at your child’s school.
Yes, you must register an account with us before you can view or purchase any items.
- After registration, please go to “My Account” and proceed to the “Account Holder Info” section.
- Enter your child’s details, including valid school information.
- Click “Submit” to save the information.
- Once completed, click on “Online Purchase” to view and purchase items relevant to your child’s school
⚠️ Important: Items will only be visible after your account is updated with valid school information.
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Online Purchase: Only credit/debit cards are accepted.
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In-Store Purchase: We accept cash, credit/debit cards, PayNow, and PayLah.
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In-School Purchase: Payment is accepted via cash, PayNow, and PayLah only.
⚠️ Please be advised:
Baby Bonus (CDA) payments are not accepted as a payment method.
We have partnered with Aramex to fulfill all customer orders. Aramex will contact you via SMS or email either on the day of delivery or one day in advance.
Items will only be visible after your account is updated with valid school information. Please make sure your child’s details have been entered and saved correctly.
Your order is only confirmed once full payment has been successfully received. You will receive a confirmation email with your order details shortly after.
The estimated time it takes for your order to be processed and delivered after successful payment:
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Standard Period:
5 to 7 working days (excluding weekends and public holidays) -
Peak Season (October to January):
Up to 14 working days (excluding weekends and public holidays)
These timeframes may vary depending on courier scheduling and volume of orders.
We strongly recommend placing your orders early, especially during the year-end peak period, to avoid any unforeseen delivery delays.
⚠️ Please refer to our website homepage for any updates or changes to delivery timelines.
If you’ve previously created an account but forgotten your User ID or password, please send us an email from your registered email address. A password reset link will be sent to you.
Contact Emails:
My First Skool: myfirstskool@asencio.com.sg
MY World: myworld@asencio.com.sg
Uniform: uniforms@asencio.com.sg
Cancellations and refunds are strictly not permitted once payment has been made.
If a customer insists on cancelling part or all of their order:
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A non-refundable administrative fee of SGD 20.00 will apply
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Any bank or transaction charges incurred will also be deducted
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No exceptions will be made to this policy
Customers are fully responsible for reviewing their order details before proceeding with payment. All charges are final.
No. Deliveries to schools and childcare centres are not permitted.
If such an address is provided, we will contact you via phone or email to request a valid residential or office address.
If we do not receive a response within 3 working days, your order will be automatically cancelled and fully refunded.
We are unable to expedite delivery as all orders are processed and dispatched in sequential order.
If you require uniforms urgently, please consider the following alternatives:
For My First Skool and MY World Preschool:
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You may visit our showroom during operating hours to purchase uniforms on the spot.
For Primary and Secondary Schools:
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You may also visit our showroom during operating hours for direct purchase.
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Alternatively, uniforms may be purchased directly from the school during regular school terms.
We appreciate your understanding and encourage customers to place orders early to avoid delays.
Once payment has been confirmed, no changes to the order will be permitted under any circumstances. This includes, but is not limited to:
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Switching from Self-Collection to Home Delivery during the October to December period
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Changing the self-collection date or time slot during the October to December period
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Modifying item details, including size, quantity, or personalization (e.g., name tags)
This policy is to ensure the accurate and timely processing of all orders.
✅ Customers are fully responsible for verifying all order details before completing payment.
Once payment is made, the order is considered final.
We regret that requests for specific or preferred delivery dates and times cannot be accommodated.
All deliveries are scheduled based on the courier’s route and availability.
Our courier partner will contact you on the day of delivery or the day before to provide an estimated delivery time. If you are unavailable, you may communicate directly with the courier to reschedule or provide alternative delivery instructions — strictly at your own risk.
Please note:
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Deliveries are made on weekdays between 9:00 AM and 6:00 PM.
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There are no deliveries on weekends or public holidays.
You’ll need to place a separate new order for any additional items, and delivery charges will apply.
Existing orders cannot be modified or combined once payment is confirmed.
Our courier partner, Aramex, will contact you either the day before or on the day of delivery.
If no one is available to receive the parcel, you may choose to:
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Liaise directly with Aramex to reschedule the delivery to a later date, or
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Authorize the courier to leave the parcel at your gate, in the riser, or in your shoe cabinet — strictly at your own risk.
Please note that we will not be liable for any loss or damage resulting from parcels left unattended.
Please notify us immediately via phone or email, quoting your order number and the correct details.
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If your order has not been processed for packing and dispatch, we will amend the information accordingly.
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If your order has already been dispatched, we will make every effort to contact our courier partner to update the delivery details. The courier may also contact you directly to verify the information before attempting delivery.
⚠️ Important: If the parcel is returned to us due to incorrect or incomplete information provided by you, the original delivery fee will not be refunded, and a redelivery fee will apply.
