For defective/wrong items received: Please drop us an email with your order number, item description and photo(s) to enable us to assist you with replacement. We will arrange a courier pick up for the incorrect items. The correct items will only be dispatch out after we receive and check the items.

For missing items: Please drop us an email with your order number and the item(s) that you did not receive. We will arrange to send out the missing item(s) at our soonest.

Email address as following:

MY First Skool: myfirstskool@asencio.com.sg

MY World: myworld@asencio.com.sg

Primary & Secondary Uniform: uniforms@asencio.com.sg

Order details refer to your order number, item(s) + quantity + size(s) you have ordered