For defective/wrong items received: Please drop us an email with your order details* and photo(s) of the defects, we will provide a Smartpac envelope for you to return the defective/wrong item(s) to us. Mailing fee will be borne by Asencio.

For missing items: Please drop us an email with your order details* and the item(s) that you did not receive. We will arrange to send out the missing item(s) at our soonest.

Email address as following:

MY First Skool: myfirstskool@asencio.com.sg

MY World: myworld@asencio.com.sg

Primary & Secondary Uniform: uniforms@asencio.com.sg

Order details refer to your order number, item(s) + quantity + size(s) you have ordered